Refund and cancellation policy

Last updated: 2 November 2026

This policy applies to tickets bought from the organiser on https://static.tixibo.com.

1. CANCELLATION BY YOU

Tickets are non-refundable and cannot be cancelled once booked, unless the event page says otherwise. Please check the date, time and venue before you pay.

2. IF WE CANCEL THE EVENT

If an event is cancelled and not rescheduled, you receive a full refund of the ticket price. Refunds are made automatically to the original payment method; you do not need to apply.

3. IF THE EVENT IS POSTPONED OR CHANGED

If the event moves to a new date or venue, your ticket stays valid for the new date. If you cannot attend the new date, you may ask for a refund within 7 days of our announcement by writing to us with your order ID.

A minor change (for example to the line-up, timings on the day or seating layout) is not a cancellation and does not entitle you to a refund.

4. FEES

Convenience or booking fees and payment gateway charges are refunded only when we cancel the event.

5. FAILED OR DOUBLE PAYMENTS

If money was debited but no ticket was issued, or you were charged twice, the extra amount is refunded automatically. If it has not reached you within 7 working days, write to us with the payment reference.

6. HOW LONG A REFUND TAKES

Once processed, refunds usually reach your account within 5–7 working days, depending on your bank or card issuer. We will share the refund reference on request.

7. EVENTS OUTSIDE OUR CONTROL

If an event is stopped or cut short by circumstances beyond our control (weather, natural disaster, government order, public health restrictions or similar), we will try to reschedule it. Where it cannot be rescheduled, we will refund the ticket price less costs already incurred where the law allows, and tell you the amount.

8. CONTACT

the organiser
Website: https://static.tixibo.com

GRIEVANCE OFFICER

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints can be sent to the Grievance Officer of the organiser through the contact page of this website. Please include your order ID and the phone number or e-mail used for booking.

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.